At FIKA, every product is thoughtfully handcrafted with care, often made-to-order and customized for you. Because of this unique process, we have a clear and fair Return & Exchange Policy to ensure customer satisfaction while respecting the value of artisan work.
✅ Eligibility for Return or Exchange
- Returns or exchanges are only accepted if:
- The product delivered is damaged
- The product delivered is defective
- The wrong product was shipped
- Claims must be reported within 48 hours of delivery via WhatsApp (03110548342) or email fikaestore@gmail.com) with pictures as proof.
🚫 Non-Returnable Items
- Made-to-order and customized products (including size, color, or design changes) are not eligible for return or exchange, unless damaged or incorrect.
- Minor variations in color, texture, or print are part of the handmade process and not considered defects.
📦 Return & Exchange Process
- Contact us within 48 hours with order details and pictures.
- Once approved, the item must be returned in its original packaging and unused condition.
- Customers are responsible for return shipping costs unless the product is damaged or incorrect.
- Once received and inspected, we will process your exchange or replacement.
💸 Refund Policy
- Refunds are not offered for change of mind or customization orders.
- In eligible cases (e.g., defective or incorrect product with no replacement option), refunds will be processed to the original payment method within 7–10 working days.
🎁 Gifting Policy
- Items purchased as gifts follow the same return and exchange terms.
- For gifting purposes, please mention at the time of order so we can package accordingly.
📞 Customer Support
For return or exchange assistance, contact us at:
📱 WhatsApp: 03110548342
📧 Email: fikaestore@gmail.com